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Why doesn't attracting customers with discounts always work? Accenture research findings on message relevance strategy

10 June 2019

Quote of the dayuncontested market space

It is about creating and capturing uncontested market space, thereby making the competition irrelevant.

Renée MauborgneAmerican INSEAD strategy professor and co-creator of the blue ocean conceptSource: What Is Blue Ocean Strategy?

Principle of the day

Recency and availability

People recall recent or readily available information more easily; repeated visibility is not the same as truth or quality.

Amos Tversky and Daniel KahnemanResearchers of heuristics and cognitive biasesSource: Availability heuristic

Quote of the daystrategic results

Effectiveness is doing the right things; efficiency is doing things right.

Peter F. DruckerAustrian-born American management thinker and author on strategyAttributed

Quote of the daytechnology change management

…know what must change and what must endure.

Ginni RomettyAmerican business executive and former CEO and chair of IBMSource: Cultivating good power with longtime IBM CEO Ginni Rometty (TED transcript)View profile: IBM

Principle of the day

Customer lifetime value

Customer acquisition is economically sound when expected relationship margin exceeds acquisition and service costs.

Source: Customer lifetime value

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