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End of dispute: Apple to pay $500 million settlement

6 March 2020

Principle of the day

Reversible decisions

Make reversible decisions quickly with sufficient data; irreversible decisions require deeper analysis.

Source: Amazon leadership principles and long-term decision making

Quote of the daycustomer expectations

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

Richard BransonBritish entrepreneur and founder of Virgin GroupAttributed

Quote of the dayquality control

Quality control is applicable to any kind of enterprise; in fact, it must be applied to every enterprise.

Kaoru IshikawaJapanese chemist and pioneer of total quality managementAttributed

Principle of the day

Hick’s law

Decision time increases with the number and complexity of options; reduce unnecessary choices, group them and show a recommended path.

William Edmund Hick and Ray HymanResearchers of reaction time whose work underpins Hick’s lawSource: Hick’s Law

Quote of the daybusiness

A business that makes nothing but money is a poor business.

Henry FordFounder of Ford Motor CompanyAttributedView profile: Ford

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