3.3%
Wzrost wydatków na AI z około 1,7% przychodów pod koniec 2025 roku do 3,3% obecnie, według badania BCG Applied AI Index 2026 przeprowadzonego wśród 1330 menedżerów C-level
BCG2026global
An agreement describing measurable service performance levels, such as availability, response time, maintenance windows, support, and incident management procedures.
Why it matters
Turns 'we’ll try' into a numeric commitment: response time, availability, penalties for non-compliance. Both parties know expectations before anything goes wrong.
What's missing without it
Without a service level agreement, an outage becomes a dispute over expectations: provider 'does what they can,' customer pays and waits without a deadline.
When it is used
Used in hosting contracts, support agreements, agency services, and any ongoing service with business significance.
How we use it
Production SLA defines response time for critical content fixes before broadcast.
Numbers worth knowing