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Trends

Da Grasso Changes Logo and Unveils New Slogan

22 January 2024

Quote of the dayquality leadership

The job of management is not supervision, but leadership.

W. Edwards DemingAmerican statistician and quality-management expertAttributed

Principle of the day

Goodhart’s law

When a measure becomes a target, it ceases to be a good measure; KPIs should be paired with quality controls and broader context.

Charles GoodhartBritish economist associated with Goodhart’s lawSource: What is Goodhart’s Law?

Quote of the dayservice quality

Quality in a service or product is not what you put into it. It is what the customer gets out of it.

Peter DruckerAustrian-American management thinker and business authorAttributed

Quote of the daycommunication

Your number one task as a speaker is to transfer into your listeners’ minds an extraordinary gift: a strange and beautiful object that we call an idea.

Chris AndersonBritish-American curator of TEDSource: TED’s secret to great public speaking

Principle of the day

Principle of least effort

Users generally choose the path requiring the least effort; content and navigation should match their intent.

George Kingsley ZipfAmerican linguist and philologist associated with Zipf’s lawSource: Laws of UX

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