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Sheraton launches EUR 46.5 million branding campaign

Sheraton Hotels & Resorts has unveiled a EUR 46.5 million (USD 53.1 million) marketing campaign, its first to include television in over a decade. Titled "Gestures Matter," the campaign will run across TV, print, and digital platforms through 2017, aiming to highlight Sheraton's global hotel investments, new programs, and repositioning of the flagship brand under Starwood Hotels & Resorts Worldwide, Inc (NYSE: HOT).
Magda Śleziak
14 September 2015• 2 min read
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Branding za 100 milionów dolarów
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As Adam Aron, President and CEO of Starwood Hotels & Resorts, explained, the "Gestures Matter" campaign is part of Sheraton 2020, a strategic initiative aimed at reinforcing Sheraton as a leading global hotel brand.

"We are at the beginning of a five-year journey during which we will create reality and reshape the Sheraton brand. This process has already begun; we’ve implemented the first improvements that guests see immediately upon entering a Sheraton hotel," Aron said. "This new advertising campaign will bring attention to our brand, underscore its heritage, and most importantly, give consumers a reason to look at Sheraton’s offerings anew."

Print ads by renowned photographer Mark Seliger
The first phase of the "Gestures Matter" campaign serves as a manifesto for Sharaton’s repositioning. It debuted in the Wall Street Journal. The next six installments will appear in The New York Times, Fortune, Forbes, Forbes Life, Sydney Morning Herald, Shanghai Morning Post, and other global business and industry publications. The campaign features both guests and staff, highlighting Sheraton’s signature services—including the comfortable sleep guarantee, the new culinary offering Paired, enhanced meeting experiences, Sheraton Club, and the new sub-brand Sheraton Grand. The campaign images were shot at the Sheraton Chicago Hotel & Towers by acclaimed photographer Mark Seliger, who channeled Sheraton’s dynamic evolution into the visual campaign.

First TV ads spotlight Sheraton hotel staff
Starting September 21, Sheraton’s first television ad in over ten years will air on American and international networks such as ABC, ESPN, CNBC, and CNN International. Director David Edwards brought cinematic experience to the 30-second spot, filmed at the iconic Sheraton Sydney Hotel in Australia. The ad captures the charm of city-center hotels and showcases the attentive service for which Sheraton is globally recognized.

The "Gestures Matter" campaign will also extend to online platforms, including YouTube, AOL, and Facebook.

Sheraton 2020 in action
The "Gestures Matter" campaign is one of the key steps in Sheraton’s brand transformation under the Sheraton 2020 plan. So far, the brand has introduced the new Paired menu to its Lobby Bar, launched a redesigned sheraton.com website, and refreshed its visual identity. Additionally, Sheraton launched its new sub-brand—Sheraton Grand—a collection of its best hotels worldwide. Future stages of the plan include further guest experience innovations and opening over 150 new Sheraton properties by 2020.

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