Gen Z vs Millennials: 5 Key Differences
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Principle of the day
Anchoring effect
The first salient number can influence later judgments; reference prices must be truthful and communicated fairly.
Quote of the daycustomer expectations
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
Quote of the daysmarter online audiences
Companies that assume online markets are the same markets that used to watch their ads on television are kidding themselves.
Principle of the day
Reciprocity
People are more likely to reciprocate value received earlier; free value should be real, useful and not covertly coercive.
Quote of the daystrategic trade-offs
A sustainable strategic position requires trade-offs.
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