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Principle of the day
Unintended consequences
Unintended consequences can undermine an intended effect; test reactions and side effects before a campaign.
Quote of the dayadvantage through differentiation
There is no such thing as a commodity.
Quote of the dayrelationships online
Companies can now communicate with their markets directly. If they blow it, it could be their last chance.
Principle of the day
Segmentation
Different segments have different needs, barriers and triggers; one message for everyone usually loses relevance.
Quote of the daychange
To improve is to change; to be perfect is to change often.
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