Video calls, drones, tech gadgets, or a hoverboard bring us closer to the vision from the movie "Back to the Future II". Although we are still waiting for a flying car and a time machine in one, modern technologies have dominated and simplified daily life. As experience from experts at the recruitment consultancy firm Hays Poland shows, the field of recruitment and talent management is no exception.
Automation will not take jobs away from humans
Studies conducted by Boston Consulting Group, Oxford University, and Deloitte indicate that in the near future, many positions, especially in accounting, will be automated. It is predicted that in 10 years, up to 25% of work as we understand it today will be performed by robots and software. However, this does not mean there will be no place for humans in the job market. New technologies will change how companies operate, but personal relationships and human intuition will remain crucial. For example, while modern solutions reduce the workload for HR and payroll departments, people are still needed to oversee implementation and ensure proper use of technologies. Every system error requires human intervention.
PEOPLE AND AUTOMATION
The role of technology in recruitment
Technology is also playing an increasingly important role in recruitment and talent management. Today, it goes beyond collecting and processing candidate applications, informing applicants about the recruitment process, or timely payroll. Instead, it helps focus on effectively utilizing available information to identify new ways to reach candidates and determine the skills and competencies necessary for success in a given role. With modern technologies, for example, we can turn a psychometric test into an engaging, interactive game, or create social media channels to communicate with people who are not actively seeking a job. Despite all these changes, the heart of human resource management remains and will remain people. When an employee does not receive their salary on time, a potential manager cannot reach an agreement with a candidate, or needs professional advice, they will inevitably turn to another human being.
Relationships cannot be coded
− Technological advancement allows companies to offer candidates better, more personalized experiences and evenly distribute recruitment activities. − explains Łukasz Grzeszczyk, IT Business Manager at Hays Poland − However, in the face of a candidate market where skills shortages keep employers awake at night, no technology can replace interpersonal relationships. − he adds. After all, it is people who build trust and loyalty and can offer professional advice in such situations.
− Technology can support companies, but it will never be a magical solution to all HR problems — people remain indispensable in this context. When facing challenges in talent management, it is worth assessing the human factor with a clear eye before adopting the latest technological solutions.
− Relationships cannot be replicated, and they are essential in a world where people do business with people, not robots. The same applies to innovation — to develop breakthrough solutions, collaboration and sharing ideas are needed. Human intuition cannot be coded either − emphasizes Łukasz Grzeszczyk.
