Customer Service in E-Commerce: What Has the Coronavirus Changed?
E-commerce•7 May 2020
#Internet
E-commerce•7 May 2020
Technology•6 May 2020
Digital•22 April 2020
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Social Media•13 March 2020
Curiosities•27 January 2020
Digital•19 November 2019
Trends•13 November 2019
Public Relations•15 October 2019
Social Media•7 October 2019
Quote of the daybrand networks
New power models live and die by the strength of their networks.
Principle of the day
Goodhart’s law
When a measure becomes a target, it ceases to be a good measure; KPIs should be paired with quality controls and broader context.
Quote of the dayaction
The way to get started is to quit talking and begin doing.
Quote of the daygrowth
The major value in life is not what you get. The major value in life is what you become.
Principle of the day
Customer lifetime value
Customer acquisition is economically sound when expected relationship margin exceeds acquisition and service costs.
Social Media•30 September 2019
Social Media•24 September 2019

Social Media•14 August 2018
Social Media•27 June 2017
Digital•22 March 2017
Digital•1 March 2017
Internet•22 December 2016
Digital•14 December 2016
Trends•11 December 2016
Social Media•28 November 2016
Research•28 July 2016
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