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Andrzej Woynarowski joins Deloitte Digital

19 July 2017

Principle of the day

Differentiation

Advantage comes from delivering value differently or at lower cost than competitors; difference without value is not enough.

Michael PorterAmerican strategy professor and author of competitive-advantage conceptsSource: Strategy and competitive advantage

Quote of the daytreating the customer

Everyone has an invisible sign hanging from their neck that says, ‘Make me feel important.’ Never forget this message when working with people.

Mary Kay AshAmerican entrepreneur and founder of Mary Kay CosmeticsAttributed

Quote of the daystrategic choice

The essence of strategy is choosing what not to do.

Michael PorterAmerican Harvard Business School professor and scholar of competitive strategySource: What Is Strategy?

Principle of the day

Retention

Growth is more durable when new customers remain active; analyze cohort retention, not only acquisition volume.

Source: Cohort analysis

Quote of the daydecisive action

The most difficult thing is the decision to act, the rest is merely tenacity.

Amelia EarhartAmerican aviation pioneer and the first woman to fly solo across the AtlanticAttributed

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