What Shapes Consumer Experiences? [REPORT]
Raporty•22 April 2022
Deloitte
#Deloitte
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Trends•5 November 2019
Quote of the daycustomer perspective
Everyone from the CEO down to the contact center agent should know what it feels like to be a customer.
Principle of the day
Fast feedback
Short measurement and learning cycles reduce the cost of error and accelerate product–market fit.
Source: Agile delivery
Quote of the daymanagement
Management is the art of getting things done through people.
Quote of the dayrisk
It’s OK to have your eggs in one basket as long as you control what happens to that basket.
Principle of the day
Differentiation
Advantage comes from delivering value differently or at lower cost than competitors; difference without value is not enough.
Michael PorterAmerican strategy professor and author of competitive-advantage conceptsSource: Strategy and competitive advantage
New Creative Team at Deloitte Digital
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