18%
Odsetek Europejczyków posiadających prywatny produkt emerytalny (według EIOPA)
BCG2025Europe
Satisfaction with a specific event — typically a 1–5 rating immediately after interacting with support or making a purchase.
Why it matters
Measures a single moment, not the entire relationship — so it quickly identifies which stage of service is underperforming.
What's missing without it
Without CSAT, it’s unclear whether a drop in NPS stems from the product, pricing, or customer service.
When it is used
Immediately after a support ticket is closed, after delivery, or after training.
How we use it
Percentage of ratings 4 and 5 among all responses.
Numbers worth knowing
Customer in data
3
Prognoza stosunku pracujących do emerytów w Europie do 2045
BCG2045Europe
10 pkt proc.
Deklarowany wzrost alokacji oszczędności na emeryturę po pełnym zapoznaniu się z ofertą przez respondentów poniżej 65 lat
BCG2025Europe
Figures from the same field — collected in our market data base.