{"id":63980,"date":"2007-04-16T06:00:00","date_gmt":"2007-04-16T04:00:00","guid":{"rendered":"https:\/\/mediarun.com\/index.php\/news-posts\/firmy-nie-odpowiadaja-na-e-maile-klientow\/"},"modified":"2007-04-16T06:00:00","modified_gmt":"2007-04-16T04:00:00","slug":"firmy-nie-odpowiadaja-na-e-maile-klientow","status":"publish","type":"post","link":"https:\/\/mediarun.com\/pl\/trendy\/badania\/firmy-nie-odpowiadaja-na-e-maile-klientow.html","title":{"rendered":"Firmy nie odpowiadaj\u0105 na e-maile klient\u00f3w"},"content":{"rendered":"<p><P>&#8211;&nbsp;wynika z bada\u0144 Hornstein Associates. Tylko po\u0142owa przebadanych przez Hornstein firm odpowiedzia\u0142a na e-maile. 5 lat wcze\u015bniej a\u017c 86 proc. firm, kt\u00f3re w\u00f3wczas wybrano do badania, przes\u0142a\u0142o swoj\u0105 odpowied\u017a.<\/P><br \/>\n<P>Hornstein Associates przebada\u0142o 49 firm, kt\u00f3re znalaz\u0142y si\u0119 na li\u015bcie najbardziej szanowanych marek \u015bwiata sporz\u0105dzanej przez Financial Times oraz w rankingu najbardziej podziwianych firm \u015bwiata magazynu Fortune, m.in. firmy: Microsoft, Toyota, Coca-Cola, Wal-Mart, Apple i Starburcks.<\/P><br \/>\n<P>Tylko 33 proc. z nich odpowiedzia\u0142o na e-maile w ci\u0105gu 24 godzin, tymczasem w 2002 r. &#8211; 63 proc. firm przes\u0142a\u0142o odpowied\u017a w ci\u0105gu doby.<BR>&nbsp;<BR>Hornstein do ka\u017cdej z firm wys\u0142a\u0142 e-maila z jednym pytaniem: o ustalenia firmy dotycz\u0105ce czasu, w jakim firma odpowiada na e-maile przesy\u0142ane do serwisu obs\u0142ugi klienta.<\/P><\/p>\n","protected":false},"excerpt":{"rendered":"Klienci, kt\u00f3rzy pr\u00f3buj\u0105 skontaktowa\u0107 si\u0119 z firmami za pomoc\u0105 e-maili czekaj\u0105 na odpowied\u017a d\u0142u\u017cej ni\u017c kilka lat temu lub w og\u00f3le jej nie uzyskuj\u0105&#8230;","protected":false},"author":1,"featured_media":63981,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"csco_display_header_overlay":false,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"footnotes":""},"categories":[9662],"tags":[196],"class_list":{"0":"post-63980","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-badania","8":"tag-apple","9":"cs-entry","10":"cs-video-wrap"},"_links":{"self":[{"href":"https:\/\/mediarun.com\/pl\/wp-json\/wp\/v2\/posts\/63980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mediarun.com\/pl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mediarun.com\/pl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mediarun.com\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mediarun.com\/pl\/wp-json\/wp\/v2\/comments?post=63980"}],"version-history":[{"count":0,"href":"https:\/\/mediarun.com\/pl\/wp-json\/wp\/v2\/posts\/63980\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mediarun.com\/pl\/wp-json\/wp\/v2\/media\/63981"}],"wp:attachment":[{"href":"https:\/\/mediarun.com\/pl\/wp-json\/wp\/v2\/media?parent=63980"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mediarun.com\/pl\/wp-json\/wp\/v2\/categories?post=63980"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mediarun.com\/pl\/wp-json\/wp\/v2\/tags?post=63980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}