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Account

Your plan, reports and monitored domains live in the account.

We will send the order confirmation and invoice here.
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Billing details required

We need the buyer’s details for the sales document: name (company or full name), address and email; Polish companies also give their NIP. The invoice is issued without VAT.

NIP only, without “PL”. We will check the number in the VIES register and fill in the company details. Without a VAT number, the invoice uses your account details.

Questions about payment, account and invoices

The doubts people have before paying — open the one that applies to you.

Payment

How can I pay?

By card (Visa, Mastercard), Revolut account, Google Pay or a regular bank transfer. Card and Revolut start the plan right after authorisation; for a transfer we issue a proforma and start the plan once the money arrives.

My bank declined the card — what now?

The order stays open and you can retry without creating it again. The payment page shows the decline reason. Another card or Revolut Pay usually works; if online payments are blocked, unblock them in your banking app.

Do you see my card details?

No. The card form is handled by the payment operator (Revolut). We only receive the result, the last four digits and the issuing country.

Does the subscription renew automatically?

No. It ends when the paid period ends — no notice, no automatic charge. You buy the next period yourself, whenever you want.

Account and registration

Do I need an account to buy?

Yes. The account is where your reports, invoices and audit history live — without it there would be nowhere to show them. You create it in the first step: e-mail and password.

Where will the confirmation go?

To the address used when creating the account. The invoice address can be different — you enter it in the billing details.

I forgot my password.

Choose „Forgot password" on the sign-in page and we will send a link to set a new one. The link is valid for an hour.

What about the consents I tick when signing up?

Accepting the terms and the privacy policy is required to enter the contract. The consent for messages about the service and offers is optional and you can withdraw it with one click in any message. We store both with your account, so we do not ask again on your next purchase.

Invoices and tax

Who is the seller?

HEXAGON NETWORK INT LTD, registered in London. Seller details appear on every invoice and in the terms.

Will VAT be added?

No. The sale is without VAT, so the invoice equals the list price. If you buy as a business, you settle the tax under the rules of your own country.

When do I get the invoice?

Once the payment is booked — it goes to the billing e-mail and to the „Billing" tab in your account. For bank transfers we issue a proforma first.

Can I enter company details and a VAT number?

Yes, in the „Your details" step. We verify EU VAT numbers automatically; if verification fails, the invoice is still issued with the details you provided.

Can I get the invoice in another currency?

The invoice uses the currency you chose — PLN, EUR, GBP or USD. Each currency has its own set price; we do not convert at the day rate.

Cancellation and refunds

Can I cancel?

Yes. The subscription does not renew itself, so cancelling means simply not buying the next period. Access works until the paid time ends.

Am I entitled to a refund?

This is a digital service started immediately after payment — by accepting the terms you agree to it being performed before the withdrawal period ends, which excludes a refund for a started period. We always review complaints; write to the address in Contact.